Important News For Mobile Phone Users

As a result of Michaels campaign ofcom have introduced new measures to protect mobile phone users when in other EU countries.

As Chair of the European Scrutiny Committee Michael Connarty campaigned on the issue of mobile phone customers being charged very high rates when using their phones in EU Countries as a result of this campaign the telecommunications regulator ofcom have put the following measures in place.

1. When arriving outside the UK in another EU Country mobile phone companies must send a welcoming text message stating basic pricing on roaming charges a free phone number to contact on detailed charging infomation and a 112 emegency contact number.

2. Mobile phone companies must send a text message or e mail when appropriate to show when 80% of the agreed limit has been reached then another when the 100% limit is reached. They must then stop providing services and charging unless the customer authorises this.

3.Companies must apply a cut off when a customers bill reaches £40.00 per month - this will happen automatically unless the customer opts out.

Michael Commented "Prior to the European Scrutiny Committee raising and campaigning on this issue many of my constituents were returning from their hard earned holidays in other EU countries with unnaceptably high bills even for short duration calls.The EU Scrutiny Committee was able to convince the last Government to act on the issue resulting in this recent announcement from ofcom.I am very pleased that these measures are now in place to protect all mobile phone users from exhorbitant bills on return from holidays in the European Union."

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