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Better Services at Post Offices

Michael Connarty: To ask the Secretary of State for Business, Innovation and Skills what discussions he has had with the post office on (a) reduction of queuing in post offices and (b) improvements to customer services. [71358]

Mr Davey: I have regular discussions with Post Office Limited's management about a wide range of network and customer service issues but operational responsibility for quality and standards of service in post offices rests with the company. I have therefore asked Paula Vennells, the managing director of Post Office Ltd, to respond directly to the hon. Member and a copy of her reply will be placed in the Libraries of the House.

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